Exclusions for Plan 1 & Plan 2

General Exclusions (Applicable for Towing & Puncture Assistance, Medical Assistance, Custody Services, Taxi for Onward Journey, Hotel Accomodation)

1. Any event where breakdown is caused by deliberately inflicted damage, vandalism or participation in a criminal act or offense.
2. Any event when the driver of the vehicle is found to be in any of the situations that are indicated below:
   The state of intoxication or under the influence of drugs, toxins or narcotics not medically prescribed.
   Lack of permission or corresponding license for the category of the vehicle or violation of the sanction of cancellation or withdrawal of them.
3. Those accidents resulted from the illegitimate removal of the vehicle.
4. Those accidents or breakdowns that are produced when the Customers infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling.
5. Those happening while the vehicle lacks documentation or requisites (including Obligatory Insurance) legally necessary to drive on public roads in the country where the vehicle is found.
6. Any vehicle involved in or liable to be involved in a legal case prior to immobilization.
7. Those caused by fuels, mineral essences, and other inflammable, explosive or toxic materials transported in the vehicle.
8. Any accident or breakdown caused due to usage of the vehicle for racing, rally and criminal activity purposes.
9. Ola Care/Care Plus only applies to the Ola Scooter owner who purchases the subscription. It is non-transferable with change in Ownership of the scooter.
10. Towing assistance will not cover charge run out cases due to customer negligence.

Omission (Applicable for Free Labor Charges on Any Maintenance, Free Consumables/Spare Parts, Home Service & Pick-up/Drop, Scooter Health Check)

Despite the breadth of Ola Care/Care Plus Subscription, damage resulting from intentional actions (including intentionally abusing or destroying your vehicle or ignoring active vehicle warnings or service notifications), a collision or accident*, or the servicing of the Battery or Drive Unit by non-Ola or non-certified personnel, is not covered under this Ola Care/Care Plus Subscription.

This Ola Care/Care Plus Subscription does not cover any vehicle damage or malfunction directly or indirectly caused by, due to or resulting from normal wear or deterioration (except listed consumables), abuse, misuse, negligence, accident, improper maintenance, operation, storage or transport, including, but not limited to, any of the following:

1. Failure to take the vehicle to, or make repairs or service recommended by, an Ola Service Center or Ola authorized repair facility upon discovery of a defect covered by this Ola Care/Care Plus Subscription;
2. Accidents, collisions, or objects striking the vehicle;*
3. Any repair, alteration or modification of the vehicle that was made inappropriately, or the installation or use of fluids, parts or accessories, made by a person or facility not authorized or certified to do so.
4. Improper repair or maintenance, including, but not limited to, the use of fluids, parts or accessories other than those specified in your owner documentation;
5. Normal wear or deterioration, including, but not limited to, seat, trim and upholstery discoloration, punctures, tears, depressions, wrinkling abrasions or other deformations, paint and glass stone chips, and similar items.
6. Any damage to your vehicle's hardware or software, or any loss or harm to any personal information/data uploaded to your vehicle resulting from any modifications or unauthorized access to vehicle data or software from any source, including, but not limited to, non-Ola parts or accessories, modifications, third party applications, viruses, bugs, malware, or any other form of interference or cyber attack.
7. Towing the vehicle
8. Theft, vandalism, or riot
9. Fire, explosion, earthquake, windstorm, lightning, hail, flood, or deep water
10. Driving off-road
11. Driving over uneven, rough, damaged or hazardous surfaces, including but not limited to, curbs, potholes, unfinished roads, debris, or other obstacles, or in competition, racing or autocross or for any other purposes for which the vehicle is not designed.
12. Overloading the vehicle;
13. Ola Care/Care Plus only applies to the Ola Scooter owner who purchases the subscription. It is non-transferable with change in Ownership of the scooter
14. Any charges associated with society/local rules for home service space in case of Home Visit have to be borne by the customers. Customers are responsible for getting any permission from local authorities in such cases.

The environment or an act of God, including, but not limited to, exposure to sunlight, airborne chemicals, tree sap, animal or insect droppings, road debris (including stone chips), industry fallout, rail dust, salt, hail, floods, wind and (thunder)storms, acid rain, fire, water, contamination, lightning and other environmental conditions or any other force majeure event.

Additional Limitations and Exclusions (Applicable for Free Labor Charges on Any Maintenance, Free Consumables/Spare Parts, Home Service & Pick-up/Drop, Scooter Health Check)

In addition to the above exclusions and limitations, this Ola Care/Care Plus Subscription does NOT cover:

1. Any corrosion or paint defects including, but not limited to, the following:
• Corrosion from defects in non-Ola manufactured or supplied materials or workmanship causing perforation (holes) in body panels or the chassis from the inside out. Surface or cosmetic corrosion causing perforation in body panels or the chassis from the outside in, such as stone chips or scratches.
• Corrosion and paint defects caused by, due to, or resulting from accidents, paint matching, abuse, neglect, improper maintenance or operation of the vehicle, installation of an accessory, exposure to chemical substances, or damages resulting from an act of God or nature, fire, or improper storage.
2. Non-genuine Ola parts or accessories or their installation, or any damage directly or indirectly caused by, due to, or resulting from, the installation or use of non-genuine Ola parts or accessories.
3. Parts, accessories and charging equipment that were not included in the purchase of the vehicle; these items have their own warranties and are subject to their own terms and conditions, which will be provided to you as applicable.
4. Any additional Ola parts or labor required to repair or service a vehicle, whether under warranty or otherwise, due to any of the exclusions specified in this Ola Care/Care Plus Subscription, including but not limited to, hardware or software modifications or non-genuine Ola parts or accessories.
5. Tires, which have their own warranties and are subject to their own terms and conditions, which will be provided to you as applicable;
6. General appearance or normal noises and vibrations, including, but not limited to, brake squeal, general knocks, creaks, rattles, and wind and road vibration for which there are no malfunctioning parts requiring replacement; and
7. Appearance care (such as cleaning and polishing).

Ola Care/Ola Care Plus Plan

You are responsible for the proper operation of the vehicle and for receiving and maintaining detailed and accurate records of your vehicle’s maintenance, including the 17-digit Vehicle Identification Number ('VIN'), servicing center name and address, mileage, date of service or maintenance and description of service or maintenance items, which should be provided to each subsequent purchaser or transferee. You may void this Ola Care/Care Plus Subscription if you do not follow the specific instructions and recommendations regarding the use and operation of the vehicle provided in your owner's manual, including, but not limited to:

1. Installing the vehicle's software updates after notification that there is an update available;
2. Complying with any recall advisories;
3. Carrying passengers and cargo within specified load limits; and
4. Making all repairs.

The following will also void this Ola Care/Care Plus Subscription:

• Vehicles that have had the VIN defaced or altered or the odometer or other related system disconnected, altered or rendered inoperative so that it is difficult to determine the VIN number or actual mileage;
• Vehicles that do not have clean title or have been sold, designated, labeled or branded as dismantled,
• fire-damaged, flood- damaged, junk, rebuilt, salvage, reconstructed, irreparable or a total loss; and
• Vehicles that have been determined to be a total loss by an insurance company.
• Vehicles that are used for commercial purposes and not personal use.

*Cancellation of this Ola Care/Ola Care Plus is not allowed post completion of scooter registration and the company reserves the right to the final decision in all matters relating to the Ola Care/Care Plus Plan.