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Welcome to Ola Support
General
Profile
Scooter Access
How do I reset a shared passcode?
If you do share your passcode with anyone else (like a valet or an acquaintance), it's best to change your passcode immediately after use. To reset your passcode, go to Ola Electric scooter passcode settings
Which version of Android and iOS is the Ola Electric app compatible with?
The app is compatible with devices running on Android OS 7 and above, and iOS 12 and above. Also, the Bluetooth version should be 4.2 and above
What will happen to my profile if I change my device?
You can download the app on your new device and login with the same mobile number as before.
Can I update my phone number/Email ID on the Ola Electric app?
You can't update your phone number/Email ID on the Ola Electric app.
Can I add profiles for my family members or friends?
No. Currently, you can only add a single profile, which is your primary profile. However, your friends and family will be able to use the scooter by entering the passcode on the dash.
Can I use two scooters with the same login?
No, you can use only one scooter from a particular login. If you want to access a second scooter through the Ola Electric App, you will have to login with an alternate mobile number.
Can I use the Ola Electric app on two different devices to access my scooter?
No. You can access the scooter only through a single device. If you do login from another device, you will automatically be logged out of the first one.
Can I use two apps -- one on Android and another on iOS -- to access my scooter?
No. You can access the scooter only through a single device. If you do login from another device, you will be automatically logged out of the first one.
How can I access my scooter if I have lost/damaged my phone?
You can unlock your scooter by entering the passcode on the dash. Further, please report the phone's loss or theft by calling us on 080-68964071. Our customer support team will assist you with the unmapping the lost phone number and if required mapping a new phone number.
How can my friends/family use my scooter?
You can share your passcode with your family/friends and they can unlock the scooter by entering it on the dash. However, if you share your passcode with anyone else (like a valet or an acquaintance), it's best to change your passcode immediately after use. To reset your passcode, go to the Ola Electric scooter passcode settings.
How do I let my family/friends use the scooter?
You can share your scooter passcode with your family/friends and they can unlock the scooter by entering it on the Dash. However, if you do share your passcode with anyone else (like a valet or an acquaintance), it's best to change your passcode immediately after use. To reset your passcode, go to Ola Electric app -> Profile -> Change Passcode.
How do I lock/unlock my scooter?
There are two ways to lock/unlock your scooter:
1. Enter the passcode on the dash.
2. Click on the lock/unlock button on the app when your scooter and smartphone are connected via Bluetooth
Is it necessary to have the Ola Electric app to use the scooter?
No, it is not necessary to have the app. However, we recommend downloading the app for a holistic experience. Features such as remote locking and unlocking, trunk opening, and music can be accessed via the app.
Can I unlock the scooter without internet on my phone?
You can lock/unlock the scooter with the app if your phone is connected to the scooter via Bluetooth and if you are within twenty feet of the scooter.
Can I use the app to access my scooter when the scooter is out of charge?
- If your scooter is out of charge, you will still be able to lock/unlock the handlebar and open/lock the trunk. Drive modes and other functions are disabled to prevent a situation that renders the battery unusable.
a) If your scooter's battery is at 0%, you will be able to unlock the scooter using the power button and open/lock the trunk from the scooter's display. These functions are also accessible on your Ola Electric app via Bluetooth. However, please charge your scooter immediately to prevent a battery-dead situation.
b) If you're unable to unlock the scooter using the power button, you will still be able to do this and open/lock the trunk via your Ola Electric app. However please charge your scooter immediately to prevent a battery-dead situation.
- We strongly advise that you maintain your scooter's charge above 10% for a safe riding experience.
My scooter is out of charge but my charger is in the trunk. How do I unlock the trunk?
- If your scooter is out of charge, you will still be able to lock/unlock the handlebar and access the trunk.
a) If your scooter's battery is at 0%, you will be able to open/lock the trunk from the scooter's display. These functions are also accessible from your Ola Electric app via bluetooth. However please charge your scooter immediately to prevent a battery-dead situation.
b) If you're unable to unlock the scooter using the power button, you will still be able to do this and open/lock the trunk via your Ola Electric app. However, please charge your scooter immediately to prevent a battery-dead situation.
- We strongly advise that you maintain your scooter's charge above 10% for a safe riding experience.