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FAQ
I want to know the criteria for a refund
OLA S1 Pro customers who have their vehicle invoice date on or before 30th March 2023 are eligible for a refund.
I want to know my invoice date
Check your vehicle invoice for your invoice date. Or you can open the OLA app and head to Your Orders → OLA S1 Pro Order → View Invoice → Vehicle Invoice
I have submitted my bank details in the OLA App. How long will it take for the refund to be processed?
Once we have verified your bank details, it will take a few weeks for the refund to reflect in your account.
I want to know the process of getting the refund
Customers who are eligible for a refund will be notified and asked to submit their bank details via the OLA App. Once these details are verified, it will take a few weeks for the refund to reflect in their account.
Why is S1 not eligible for charger refund?
We have agreed with the Government to refund the charger amount to only our S1 Pro customers. S1 customers are not eligible for the charger refund.
Where can I check whether the refund is processed successfully?
To check the status of your refund, open the OLA app and go to Your Orders → OLA S1 Pro order → Claim your charger refund.
There is a delay in receiving my charger refund. What should I do?
You may contact us through email with your details.
Contact details: support@olaelectric.com
Escalation Matrix:
L1: kishor.kshirasagar@olaelectric.com
L2: kolishetty.h@olaelectric.com
How do I check the status of my refund ?
Head to olaelectric.com/charger-refund-status to check your refund status and the claim process.
Is there a last date to claim my refund ?
As per Government of India guidelines, your refund must be claimed by 22nd April 2025 if not already done.
I have reserved the S1 X, when can I buy it?
The purchase window is already live. You can buy it now.
I have reserved the S1 X, what will be the price that I need to pay during purchase?
The reservation amount of ₹999 will be adjusted from your scooter price during the final purchase.
When can I purchase the all new S1 X and S1 X+ ?
The S1 X range of scooters are available in four different variants - S1 X+, S1 X (2kWh), S1 X (3kWh), and S1 X (4kWh). The S1 X+ is available to purchase now at a price of ₹84,999. The S1 X (4kWh), and S1 X (3kWh) are available to purchase now at a price of ₹99,999, and ₹84,999 respectively. The S1 X (2kWh) is available to purchase now at an introductory price of ₹69,999.
I have reserved the S1 X (2kWh or 3kWh), when can I buy it?
The S1 X (3kWh), and S1 X (2kWh) scooters are available for reservation for ₹999. The purchase window will soon open in September 2023 and the exact date for the purchase window shall be communciated via email.
I have reserved the S1 X (2kWh or 3kWh), what will be the price that I need to pay during purchase?
The reservation amount of ₹999 will be adjusted from your scooter price during the final purchase.
When can I purchase the All new S1 Pro - 2nd Generation?
The purchase window of All new S1 Pro - 2nd Generation is open from 15th August, 2023 onwards.
At what price can I buy the All new S1 Pro - 2nd Generation?
You can purchase the All new S1 Pro - 2nd Generation at a price of ₹147,499 (ex-showroom) from 15th August, 2023 onwards.
When are the test rides starting for S1 Pro - 2nd Generation?
Test rides will scale up in Experience Centres near you across India from last week of August 2023.
When will the deliveries start?
The S1 Pro - 2nd Generation deliveries will start from Mid September onwards. You can find your estimated delivery date at the time of purchase on the Ola App.
When will the MoveOS 4 Beta be available for customers?
The Beta version of MoveOS 4 will be available to select customers starting from 15th September 2023. You will receive further information as the Beta date approaches.
Are all customer eligible for Beta version of MoveOS 4?
Registrations for the Beta rollout will begin in September. We will be able to include only a limited number of customers in the Beta program. The roll out will be in a phased manner to selected customers.
How can I enroll to get the Beta Version of MoveOS 4?
To stand a chance to be a part of the MoveOS 4 Beta, Click here to Request Beta Access
Why is the Beta version given to select customers only?
The Beta version is rolled out to get initial customer feedback for various features that will be released with the OS, and incorporate feedback in the final software.
This is test Ambassador Question
The purchase window of All new S1 Pro - 2nd Generation is open from 15th August, 2023 onwards.
At what price can I buy the All new S1 Pro - 2nd Generation?
You can purchase the All new S1 Pro - 2nd Generation at a price of ₹147,499 (ex-showroom) from 15th August, 2023 onwards.
When are the test rides starting for S1 Pro - 2nd Generation?
Test rides will scale up in Experience Centres near you across India from last week of August 2023.
When will the deliveries start?
The S1 Pro - 2nd Generation deliveries will start from Mid September onwards. You can find your estimated delivery date at the time of purchase on the Ola App.
What is FAME II Subsidy and what are it's benefits?
To promote the manufacture and use of electric vehicles in India, the Govt. of India has introduced the FAME II (Faster Adoption and Manufacturing of Electric Vehicles Phase II) subsidy. It is a benefit given to the purchaser of the electric vehicle in the form of an upfront price reduction. The FAME II subsidy amount would be a minimum of the following:
(i) 40% of the ex-showroom price (OR)
(ii) INR 15,000 per KWH of battery capacity
What is the eligibility criteria for FAME II?
Any individual who has a valid identity proof and has never claimed the FAME II subsidy before for an electric 2-wheeler is eligible. The name on the identity proof must exactly match the name provided during the registration.
How do I apply for claiming FAME II subsidy?
The FAME subsidy will be factored in the scooter price if you are eligible for it and will not have to be claimed separately.
If you are found to be ineligible for the subsidy during the document verification stage, you will be required to pay the full price.
What is State subsidy? Is the price included in the invoice?
Similar to the FAME II subsidy provided by the Central Govt., the State subsidy is provided by the respective State Govt. to promote the purchase of electric vehicles. Each state has their own EV policies, which may or may not include a subsidy. The State subsidy amount needs to be claimed separately, post the delivery of the Ola scooter. However for Meghalaya, your final payment amount would include the subsidy benefit.
How do I activate Cruise Control?
Cruise Control can be activated between 20 kmph and 80 kmph by pressing the button with the Cruise Control/Reverse icon on it.
How do I pair my phone with the scooter?
To pair your phone with the scooter:
1. Switch on Bluetooth on your device and the scooter's dash.
2. Initiate pairing with your scooter from the phone's Bluetooth settings.
3. The scooter will be visible as 'Scooter Name _ Music'.
4. Select the scooter and initiate pairing.
5. Confirm the pairing passcode on the dash and your device to complete pairing.
Can I navigate a route with a charging station?
Nearby charging stations are currently not integrated with Navigation.
However, you can search for charging stations at malls, offices, hotels or other public places and navigate to them.
How do I deactivate Cruise Control?
There are three ways to deactivate Cruise Control:
1. By pressing the Cruise Control/Reverse button.
2. By pressing the brakes.
3. By giving throttle inputs.
Is Cruise Control Status indicated on the display?
Cruise Control status is indicated on the display as follows:
1. Cruise Control Icon not present - Feature is not active.
2. Cruise Control Icon is green - Feature is active.
3. Cruise Control Icon is amber - Feature is not available due to a fault or speed conditions not being met.
Activation and deactivation of Cruise Control are also accompanied by chimes.
At what speed can Cruise Control be activated?
Cruise Control can be activated between 20 kmph and 80 kmph on Normal, Sport and Hyper modes.
Why is my Cruise Control not working?
Cruise Control will not get activated if:
1. Your scooter's speed is less than 20 kmph or more than 80 kmph.
2. There is an internal fault in the scooter and Cruise Control is disabled for safety reasons.
3. Battery level is less than 15%.
4. Scooter is in ECO mode
Is Cruise Control available across all modes?
Cruise Control can be activated in Normal, Sport, and Hyper mode. Cruise Control will not be avialble when the scooter in in ECO mode
Will my phone connect to the scooter automatically?
Yes. A phone that is already paired will connect automatically when the scooter is within range.
How can I play my music on the scooter?
Your scooter has state-of-the-art built-in speakers to play your music.
You will have to pair your phone with the scooter via Bluetooth. Once paired and connected to the scooter, you can use your phone's media player to play music on the scooter's speakers.
How can I control music on the scooter?
You can use the scooter's dash and D-pad for the following music controls:
- Play/Pause music.
- Change tracks to the previous and next track.
- Increase/decrease the volume.
Refer to the Handlebar Controls on your User Manual for the exact controls.
How do I know if I have sufficient charge to reach the destination?
The available range of your battery is displayed on the status bar.
How to start Navigation on the Scooter?
Swipe left on the display screen to access Navigation.
Tap on the search box and enter your destination.
Select the destination among search results and tap on 'Start' to begin 'Turn-by-Turn' navigation.
I am not able to view traffic data on Navigation.
Traffic data might be unavailable due to poor internet connectivity. Try moving to a zone with better network and wait for your scooter to connect to the internet.
If the problem persists, please contact Ola customer support on: 080-68964071
Turn-by-Turn Navigation is not working. How do I navigate?
Make sure you are in a zone with good internet connectivity for Navigation to work.
If Navigation isn't working, it could be because you are in a covered area like a basement or tunnel. Take your scooter to an open location and wait a couple of minutes GPS to connect.
If the problem persists, please contact Ola customer support on: 080-68964071
I am unable to search for or find my destination on Navigation.
There could be instances when the searched destination is unavailable as places are constantly getting updated on the map. In this case, you can use the 'Locate on Map' feature to drop a pin on the location you are searching for and navigate to it.
You can also report the missing places by filling this form: (https://forms.gle/gPhxfF4aRvujTkNi8).
What is Zero Depreciation Cover?
Zero Depreciation cover protects your vehicle from depreciation of consumable parts such as plastic, fibre, etc to ensure your claim amount remains unaffected. Without this, up to 50% of your claim amount requiring plastic replacement, could be denied pertaining to the age of vehicle parts.
When will I be able to reserve the Ola bikes?
The reservation for all the four Ola Bikes - Diamondhead, Cruiser, Adventure, Roadster is open and you can reserve it on the Ola Website for ₹999.
What is the release date for Ola Bikes?
Ola bikes are currently under development and are slated for a launch during the end of 2024. You shall receive regular updates about the various stages of development and release.
What is the criteria for a refund?
OLA S1 Pro customers who have their vehicle invoice date on or before 30th March 2023 are eligible for a refund
How do I know my invoice date?
Check your vehicle invoice for your invoice date. Or you can open the OLA app and head to Your Orders → OLA S1 Pro Order → View Invoice → Vehicle Invoice
What is the process of getting the refund?
Customers who are eligible for a refund will be notified and asked to submit their bank details via the OLA App. Once these details are verified, it will take a few weeks for the refund to reflect in their account.
Where can I check whether the refund is processed successfully?
To check the status of your refund, open the OLA app and go to Your Orders → OLA S1 Pro order → Claim your charger refund
I have submitted my bank details in the OLA App. How long will it take for the refund to be processed?
Once we have verified your bank details, it will take a few weeks for the refund to reflect in your account.
How to raise a claim request?
You can either raise a claim by directly contacting the insurer or by connecting with Ola Electric helpline number at 08033113311
Here is the process for different Insurers:
Acko claim steps
1. Call 1800-266-2256 or login to acko.com with your registered mobile number mentioned on your policy copy.
2. You will be asked to verify via an OTP sent to your registered number
3. Enter your Cx will be able to his Policy Card,
4. click on 'Claim Now'
5. Answer a few questions that follow and you are done. Acko's claims expert will get back to you shortly and assist you on the next steps
or claim can be raised via Acko App as well
Digit claim steps
1. Call 1800-300-3448 or write an email to hello@godigit.com.
2. We'll share a link with you for self inspection on your registered mobile number.
3. Click pictures of the damaged parts of your vehicle.
ICICI claim steps
You can raise a claim at - https://www.icicilombard.com/motor-insurance-claims#/claimOptions,Call 1800 2666 (toll-free) or via the IL Take Care App.
For Insurance opt-out cases (for customers who didn't purchase Insurance via OLA platform):
Please follow the instructions as mentioned on your insurance policy documennt
Do you offer Roadside Assistance ?
Roadside assistance is offered free of charge for issues covered under warranty. For accidental cases, it is offered for a convenience charge of Rs 1999+GST.
This service is included in both Ola Care and Ola Care + plans and is free for subscribers.
Why is it mandatory to select insurance for Financing Journey?
Banks mandate to share the insurance copy with them before they can disburse the loan. Please select the insurance offered on the Ola Portal to speed up the vehicle delivery process.
When do we have to purchase insurance?
Submitting your insurance policy is mandatory to initiate the RTO process. If you are buying the insurance on your own we strongly advise you to buy it as soon as we share your vehicle details.
If I choose the insurance suggested on the Ola portal, will I get support from Ola while making a claim?
Absolutely! you can reach out to us on our helpline number and we will help you out at the time of your claim.
Is it possible to get lesser price insurance outside of Ola portal?
Our insurance is the best in terms of price and value for the given IDV and motor power in India.
Is it compulsory that we go with insurance company suggested on the Ola portal?
No, you can choose your own insurer. However, we suggest you to opt for insurers from our portal for a better claim experience and hassle-free cashless service.
What is Personal Accident Cover?
By purchasing this cover, you get a 15 Lakh coverage against death or permanent disability. It is legally mandated to own a Personal Accident Cover while driving on roads in India. You should skip this only if you already have another cover.
Will I be able to purchase all the four new Ola Bikes at the same time?
The dates may vary from Ola Bike to another. All Ola Bikes are currently under development and are slated for a launch during the end of 2024.
What is the cover we get from the insurer suggested on the Ola portal?
This insurance will cover 1 year of own damage cover + 5 years of 3rd party damage cover. We also recommend add-ons such as Zero Depreciation Cover and Personal Accident Cover to avail extra benefits.
What is the Insured Declared Value (IDV) given in the insurance?
The Insured Declared Value is the maximum assured sum fixed by your insurer in case of theft or total loss of a vehicle.
What insurance options are available on Ola for the S1 Pro?
Currently, we offer insurance from 3 renowned insurers - Acko, Digit and ICICI Lombard.
What are the payment methods that are available for making the balance payment?
You can choose from a wide variety of payment methods on the Ola app like Debit card, Credit card, UPI or Netbanking. If you want to opt for financing, you can avail attractive EMI options by clicking on the "Pay In Installments" option on the payment page. Our current financing partners are IDFC, AXIS, ICICI, Kotak, and HDFC bank. We have made the financing easier for you with multiple payment options such as credit card EMI and loans. You can either avail a loan from the 5 finance partners we have tied up with or any offline banking or financial institution of your choice or pay via cash. Get it now with EMI options starting at 2,999 and a loan processing fee waiver.
How do I view the delivery date after making the balance payment?
The dispatch date will be visible on the Ola app as soon as you complete your final payment.
How long will the payment window remain open?
Once the final payment window opens, it will stay open until further notice. Do keep in mind that the sooner you make the final payment, the sooner your Ola scooter will be dispatched.
How do I opt for financing during the final payment for my Ola Scooter?
You can opt for financing during the final payment of your Ola Scooter by choosing the "Pay in Installments" option.
How much interest will I have to pay if I opt for Financing through Ola?
If you chose to opt for financing through Ola, interest rate starts from approx 8.3% and it goes upto 11.26% per annum as per simple interest. This varies from Financer to Financer and also depends on the customer's credit profile.
What documents are accepted as proof of address?
You will be required to upload a scanned copy of your Aadhaar as address proof. In some states you might need to upload additional address proof as well. The documents that can be provided as address proof are your voter card, Indian passport, electricity bill or a legal affidavit, in case the current address does not match the existing address.
What will happen if I am not eligible for a loan during the balance payment?
Loan sanctioning depends on the financing partner. If you are unable to secure a loan from a given financing partner, you can choose a different financing partner or try a different payment method.
I have reserved the Ola scooter but need to make changes in my booking, how should I do that?
I have purchased the Ola scooter but need to make changes in my booking, how should I do that?
You may change your registration details (name and address) and vehicle preference details (variant and colour) for each of your reservations via the Ola app. You cannot however, transfer a reservation from one phone number to another. Registration details and the vehicle colour can be modified till the time of balance payment. The vehicle variant can only be changed before making the full payment.
How can I cancel my Reservation/Purchase?
You can cancel your booking and get a full refund, till the time your Ola scooter is shipped from the Ola Futurefactory, the amount will be credited to your source account within 7-10 business days.
You can cancel your reservation before making the balance payment through the Ola app:
Step 1: Go to the Ola S1 pro tab in your Ola App
Step 2: Under 'your reservations' click on the displayed Order ID
Step 3: Click on 'Cancel reservation'
Step 4: Confirm your cancellation
Can I change the details of the person I want the scooter to be registered to?
Yes, you can update details for registering your scooter via the Ola app - till the time you upload the documents on the Ola app
What EMI options are available for my purchase of S1 X?
The S1 X (all variants) EMI will be available for starting at ₹1,899 per month. This EMI is calculated for 60 months with an interest rate of 6.99%*.
I have reserved the S1 Air, what will be the price that I need to pay during purchase?
The reservation amount of ₹999 will be adjusted when you purchase the scooter.
Can I change the colour of the scooter post reservation?
You will get the option to change the colour during the time of purchase.
When can I test ride the S1 Air?
Test rides will scale up in Experience Centres near you across India from 1st week of August onwards.
When will deliveries start?
The S1 Air deliveries will start in August. You can find your estimated delivery date at the time of purchase on the Ola App.
Is referral bonus available on the reservation/ purchase of the Air?
If you are an Ola Community member, you are eligible to get ₹2000 Ola Money cash back on every referral done after 8th July that leads to a successful S1 Air reservation followed by scooter purchase within 30 days from the opening of the first purchase window (28th July).
For every referral leading to a direct purchase of the S1 Air, the referrer is eligible for Rs 1,000 in their Ola Money wallet. Applicable for both Ola community and non-community members. T&C Apply. https://book.olaelectric.com/referral-tnc
What is the price of Battery only and Comprehensive Extended warranty ?
You can purchase the Battery only warranty for ₹6,399 and Comprehensive extended warranty will be available for ₹7,299.
What EMI options are available for my purchase of S1 Air ?
S1 Air EMI will be available for ₹2,699 per month. This EMI is calculated for 60 months with an interest rate of 6.99%*.
*T&C apply
Is referral bonus available on the purchase of S1 Pro - 2nd Generation?
You will get ₹2,000 Ola Money Cashback on every successful S1 Pro - 2nd Generation purchase referral. This is applicable for both Ola community members (Consumers who own an Ola S1) and also non-community referrers (Consumers who do not own an Ola S1).
What EMI options are available for my purchase of S1 Pro - 2nd Generation?
The S1 Pro - 2nd Generation EMI will be available for ₹3,299 per month. This EMI is calculated for 60 months with an interest rate of 6.99%*.
What is the price of Battery only and Comprehensive Extended warranty ?
You can purchase the Battery only warranty for ₹6,999 and Comprehensive extended warranty will be available for ₹8,999.
When will the deliveries start?
The S1 Pro - 2nd Generation deliveries will start from Mid September onwards. You can find your estimated delivery date at the time of purchase on the Ola App.
What are the test rides starting for S1 Pro - 2nd Generation?
Test rides will scale up in Experience Centres near you across India from last week of August 2023.
At what price can I buy the All new S1 Pro - 2nd Generation?
You can purchase the All new S1 Pro - 2nd Generation at a price of ₹1,19,999 (ex-showroom) from 15th August, 2023 onwards.
When can I purchase the All new S1 Pro - 2nd Generation?
The purchase window of All new S1 Pro - 2nd Generation is open from 15th August, 2023 onwards.
Is referral bonus available on the purchase of S1 X?
You will get ₹1,000 Ola Money Cashback on every successful S1 X purchase referral. This is applicable for both Ola community members (Consumers who own an Ola S1) and also non-community referrers (Consumers who do not own an Ola S1).
I have reserved the S1 Air , when can I buy it?
The S1 Air is now available for purchase at ₹1,07,499 (ex-showroom price)
When will the deliveries start?
The deliveries will start by the end of April 2024 onwards.
I have reserved the S1 X, what will be the price that I need to pay during purchase?
The reservation amount of ₹999 will be adjusted from your scooter price during the final purchase.
I have reserved the S1 X, when can I buy it?
The purchase window is already live. You can buy it now.
When can I purchase the all new S1 X and S1 X+?
The S1 X range of scooters are available in four different variants - S1 X+, S1 X (2kWh), S1 X (3kWh), and S1 X (4kWh). The S1 X+ is available to purchase now at a price of ₹1,09,999. The S1 X (4kWh), and S1 X (3kWh) are available to purchase now at a price of ₹1,04,999, and ₹92,999 respectively. The S1 X (2kWh) is available to purchase now at an introductory price of ₹66,999.
Will I receive the latest MoveOS 4.0 if I purchase a new scooter today?
New scooters delivered after MoveOS 4.0 final rollout will have it as the default software. Any new scooter that will be delivered until then will have MoveOS 3.0 software but will get upgraded to MoveOS 4.0 when the final rollout is released.
How will I get to know that I have received the MoveOS 4.0 update?
You will be notified regarding the update on the scooter dashboard and companion app.
What are the features available in MoveOS 4.0?
You can view the list of features available in MoveOS 4.0 in https://olaelectric.com/moveos.
For the customers who have not received Hill Hold yet, will it be available with MoveOS 4.0
Hill hold feature is available for all S1 Pro - 1st generation customers. If you do not have Hill Hold feature available on your scooter, the service team can help enable the feature for you.
Why is the Beta version given to select customers only?
Details for enrollment to the Beta program will be communicated in September 2023.
Are all customer eligible for Beta version of MoveOS 4.0?
For the Beta rollout, registrations will open in September. All customers signing up during the registration will be included in the Beta rollout.
How can I enroll to get the Beta Version of Move 4.0?
Details for enrollment to the Beta program will be communicated in September 2023.
When will the MoveOS 4.0 Beta be available for customers?
The Beta version of MoveOS 4.0 will be available to select customers starting from 15th September 2023. You will receive further information as the Beta date approaches.
What are all the features that will be available with Ola Bikes?
All Ola Bikes are currently under development and all the features will be announced closer to the launch date.
What will be the price range of the Ola Bikes?
The prices will vary from variant to variant for all the Ola Bikes and it shall be announced closer to the launch date.
I have reserved the S1 Air, when can I buy it?
The S1 Air is now available for purchase at ₹1,19,999 (ex-showroom price).
When can I test ride the S1 Air?
Test rides will scale up in Experience Centres across India from 1st week of August onwards.
When will deliveries start?
S1 Air deliveries will start in August. You can find your estimated delivery date at the time of purchase on the Ola App.
How do I reset a shared passcode?
If you do share your passcode with anyone else (like a valet or an acquaintance), it's best to change your passcode immediately after use. To reset your passcode, go to Ola Electric scooter passcode settings
Which version of Android and iOS is the Ola Electric app compatible with?
The app is compatible with devices running on Android OS 7 and above, and iOS 12 and above. Also, the Bluetooth version should be 4.2 and above
What will happen to my profile if I change my device?
You can download the app on your new device and login with the same mobile number as before.
Can I update my phone number/Email ID on the Ola Electric app?
You can't update your phone number/Email ID on the Ola Electric app.
Can I add profiles for my family members or friends?
No. Currently, you can only add a single profile, which is your primary profile. However, your friends and family will be able to use the scooter by entering the passcode on the dash.
Can I use two scooters with the same login?
No, you can use only one scooter from a particular login. If you want to access a second scooter through the Ola Electric App, you will have to login with an alternate mobile number.
Can I use the Ola Electric app on two different devices to access my scooter?
No. You can access the scooter only through a single device. If you do login from another device, you will automatically be logged out of the first one.
Can I use two apps -- one on Android and another on iOS -- to access my scooter?
No. You can access the scooter only through a single device. If you do login from another device, you will be automatically logged out of the first one.
How can I access my scooter if I have lost/damaged my phone?
You can unlock your scooter by entering the passcode on the dash. Further, please report the phone's loss or theft by calling us on 080-68964071. Our customer support team will assist you with the unmapping the lost phone number and if required mapping a new phone number.
How can my friends/family use my scooter?
You can share your passcode with your family/friends and they can unlock the scooter by entering it on the dash. However, if you share your passcode with anyone else (like a valet or an acquaintance), it's best to change your passcode immediately after use. To reset your passcode, go to the Ola Electric scooter passcode settings.
How do I let my family/friends use the scooter?
You can share your scooter passcode with your family/friends and they can unlock the scooter by entering it on the Dash. However, if you do share your passcode with anyone else (like a valet or an acquaintance), it's best to change your passcode immediately after use. To reset your passcode, go to Ola Electric app -> Profile -> Change Passcode.
How do I lock/unlock my scooter?
There are two ways to lock/unlock your scooter:
1. Enter the passcode on the dash.
2. Click on the lock/unlock button on the app when your scooter and smartphone are connected via Bluetooth
Is it necessary to have the Ola Electric app to use the scooter?
No, it is not necessary to have the app. However, we recommend downloading the app for a holistic experience. Features such as remote locking and unlocking, trunk opening, and music can be accessed via the app.
Can I unlock the scooter without internet on my phone?
You can lock/unlock the scooter with the app if your phone is connected to the scooter via Bluetooth and if you are within twenty feet of the scooter.
Can I use the app to access my scooter when the scooter is out of charge?
- If your scooter is out of charge, you will still be able to lock/unlock the handlebar and open/lock the trunk. Drive modes and other functions are disabled to prevent a situation that renders the battery unusable.
a) If your scooter's battery is at 0%, you will be able to unlock the scooter using the power button and open/lock the trunk from the scooter's display. These functions are also accessible on your Ola Electric app via Bluetooth. However, please charge your scooter immediately to prevent a battery-dead situation.
b) If you're unable to unlock the scooter using the power button, you will still be able to do this and open/lock the trunk via your Ola Electric app. However please charge your scooter immediately to prevent a battery-dead situation.
- We strongly advise that you maintain your scooter's charge above 10% for a safe riding experience.
My scooter is out of charge but my charger is in the trunk. How do I unlock the trunk?
- If your scooter is out of charge, you will still be able to lock/unlock the handlebar and access the trunk.
a) If your scooter's battery is at 0%, you will be able to open/lock the trunk from the scooter's display. These functions are also accessible from your Ola Electric app via bluetooth. However please charge your scooter immediately to prevent a battery-dead situation.
b) If you're unable to unlock the scooter using the power button, you will still be able to do this and open/lock the trunk via your Ola Electric app. However, please charge your scooter immediately to prevent a battery-dead situation.
- We strongly advise that you maintain your scooter's charge above 10% for a safe riding experience.
How can I track my scooter's charging status?
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My scooter is charging for over an hour but my charging status is unchanged.
Please click on 'Call Vehicle Support' in the profile section of your Ola Electric app and explain the issue to our customer care executive.
If my Ola Scooter is completely discharged and my phone is about to run out of battery, can I still authenticate my Ola Scooter to initiate charging?
The Ola scooter can perform the authentication even when the battery is fully discharged. All you need to do is plug in the charger to your scooter. You may have to wait for a few minutes before the scooter is functional again.
Can I charge my Ola scooter in the rain?
Ola's Hypercharger and Home Chargers come with an IP rating of IP55 and IP67 respectively. Come rain or snow, you can charge your scooter. However, as a precautionary measure, we recommend not to start or stop charging while it is still raining.
My scooter is displaying a heating problem when charging.
Please click on 'Call Vehicle Support' in the profile section of your Ola Electric app and explain the issue to our customer care executive.
My scooter was fully charged but I forgot to unplug it for three hours. Will this affect my battery?
The Ola Home Charger automatically cuts power supply once the battery is fully charged. This ensures the battery isn't affected even if you forget to unplug the charger.
Does the home charger have auto cut-off and surge protection?
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How do I install home charging for my scooter?
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How long will it take to charge the scooter at home?
With the Home Charger, the Ola S1 goes from 0-100% in approximately five hours, giving you a range of 121 km. The Ola S1 Pro goes from 0-100% in approximately six hours and 30 mins, giving you a true range of 135 km. With an Ola Hypercharger, you can fast-charge the Ola S1 and Ola S1 Pro to get to 50% charge in 18 minutes.*
*Under standard conditions.
Are there any subscription plans available for charging network?
There are no subscription plans currently
How many charging points are present in my city?
All new Hyperchargers that get added to the network will be uploaded to Gmaps and MapMyIndia. Search for 'Ola Hypercharger' on your map portal.
Someone tampered with my charging scooter, how do I lodge a complaint?
Please click on "Call Vehicle Support" option on the profile section of your Ola Electric app and explain the issue you're facing to our customer care executive.
There is some authentication issue whenever i use ola hypercharger network suggest some remedy for the same
Please click on "Call Vehicle Support" option on the profile section of your Ola Electric app and explain the issue you're facing to our customer care executive.
Will hypercharger network 24*7 operational
Ola Hyperchargers are subject to the operational hours of the location where it has been installed. You will find details about the same when you click on the Charger icon on your map.
How will I get a receipt?
The service invoice will be sent to your verified email ID.
What is Quick Service Guarantee?
We will provide a quick-service guarantee in select cities, in a phased manner. Customers – whose service case takes longer than one day – will be provided with a backup Ola S1 scooter, giving them a stress-free service experience. Additionally, customers with Ola Care+ subscription will get Ola cabs coupons. This will be rolled out soon.
Is there any change in Ola Care+ plan?
Ola Care+ subscribers will get Ola Cabs coupons in case of delay in service of more than 1 day. This will be rolled out soon.
What is AI Powered Proactive Alerts? How do I get access to these?
With our state-of-the-art AI models running on top of MoveOS, we will be able to solve your problem even before it becomes a problem. When the issues are identified, we proactively reach out to you for scheduling a service visit. This will be rolling out soon for all S1 customers.
What is AI Powered Remote Diagnostics? How will it help me?
Our AI powered chat support enables you to diagnose and troubleshoot any issues with your Ola S1. It also allows you to easily schedule a service visit at the service centre nearest to you. This will be rolling out soon for all S1 customers.
How do I locate my nearest Ola Service Centre?
You can locate your nearest Ola Service Centre on this map. You will also find latest updates of the new Service Centres opening, directly on the Ola Community Forum.
What changes are being made to the service network?
As part of the Hyperservice campaign, we are expanding our Service Network from 600 to 1000 Centres by December. This will make service even more accessible to our existing and future customers. In addition to Hyperservice, We will also train 1 lakh third party mechanics on EV 2W by December 2025 to push for EV penetration as well as accessibility of service anytime anywhere for consumers.
Ola Electric recently announced the launch of Network Partner Program, aimed at enhancing EV penetration in tier-2 and tier-3 cities.
What is Ola Hyperservice?
Ola Hyperservice is our initiative to deliver the best service experience to Ola S1 owners, offering a wider network, AI-powered diagnostics & alerts and Quick Service. As part of the campaign, customers – who’s service case takes longer than one day to be resolved – will be provided with a backup Ola S1 scooter. Additionally, customers with Ola Care+ subscription will be offered Ola Cabs coupons which will be valid until their issue is resolved.
What are the service charges for my scooter?
There are no charges for repairs covered under the warranty.
Chargers for repairs not covered under the warranty will depend on the job. You will be informed of the estimated cost of repairs before commencement of work.
What are the charges for home service/pick -up and drop?
You will be notified about the charges before commencement of service.
When will I know the estimated cost of service for my scooter?
After you request a service, we will provide an expense estimate, including labour and spare part costs. In case additional costs are involved, you will be notified and we will begin work only after your approval.
Do you provide a pick-up and drop facility?
Yes, we do.
Do I need to book an appointment for a service?
Yes, prior booking is very important. It will help us reserve our resources specially for your scooter.
Can I make a call to book a service appointment if the app is not working?
Yes, you can reach our customer support on 080-68964071. You can also write to us at support@olaelectric.com and we will strive to resolve your issue at the earliest.
Will the servicing require any resources from my residence, such as water and power supply?
No resources will be required from your end for a home service.
Will I get my scooter back on the same day?
It will depend on the extent of work required on your scooter. We will strive to get it back to you as early as possible.
Can I schedule a service at my office?
Yes, you can schedule a service request at your office.
Will I need to be present to hand over and receive the vehicle?
Yes, you will need to be present.
What does Roadside Assistance cover?
Pick-up from the location of the breakdown and drop to the nearest Ola workshop will be provided as part of our Roadside Assistance.
Is Roadside Assistance included in the price of my scooter? If yes, for how long?
No. It has to be purchased separately as an insurance add-on from Ola when purchasing the scooter. It is valid for one year from the date of purchase of the policy. You can avail our Roadside Assistance service on a pay-per-use basis even without the insurance add-on. The amount to be paid will be shared before the service.
I am stranded on the road. How do I get help?
In the unfortunate event of a breakdown or an accident, please use the 'Call Vehicle Support' option in the profile section of your Ola Electric app to reach our support.
How long will it take for assistance to arrive?
The service is activated immediately after the case is registered with us. Our executives will get in touch with you to know your exact location and share an ETA depending on your location and prevailing traffic conditions.
Do you provide Roadside Assistance, seven days a week and all year long?
Yes, Ola Roadside Assistance is on call 24x7, for all 365 days (366 in a leap year), pan India.
Where can I get my Ola scooter serviced?
We service Ola scooters at every location we deliver to.
What kind of scheduled maintenance does my Ola scooter require?
We believe in tech-enabled preventive maintenance, so there is no scheduled maintenance for your scooter. We will inform you if your scooter needs servicing or any intervention our end.
How do I initiate a service request?
You will need to follow these steps:
1) For any issues related to your Ola scooter, call the toll-free number from the profile section of the Ola Electric app and explain your problem.
2) Our support executive will help identify the issue with your scooter.
3) Depending on the severity of the issue, our executive will help with the following:
a) Troubleshooting: The executive will help you troubleshoot minor issues on the call.
b) Minor repairs: A service technician will visit you and carry out the repairs.
c) Major repairs: We will pick up your scooter and get it repaired at our workshop and return it to you ASAP.
4) For any issues that were not covered under warranty, you will be requested to pay at the end of the service.
All payments will need to be made online and you will not need to pay in cash or visit the workshop to make the payment.
How will I get my scooter serviced if I move to a location where Ola Sales and Service is not available?
You will have to transport the scooter to the nearest serviceable pincode. Neverthless, we are expanding our network and hope to be present all over the country.
How do I hand over my scooter to the Service Champion ?
Once our Service Champion reaches your location, you will need to provide your scooter's passcode to enable access. We recommend changing the passcode before sharing it with our Service Champion. The Service Champion will also guide you on the handover.
Will the scooter be washed after servicing?
Yes, your Ola scooter will be washed at our workshop after servicing.
Unable to search destination address. How do I navigate?
Data related to places of your interest gets updated from time to time and there might be instances when the searched place is unvailable in the map data. In such case, you can use the "Locate on map" to drop a pin on the location you are searching for and navigate.
Can I open the trunk from the Ola Electric App when the dash screen is off?
Yes, the trunk can be opened from the Ola Electric app: - Open the Ola Electric app. - Connect the app to the scooter via Bluetooth. - Click on 'Open trunk' from the app home screen.
What is the warranty period of my Ola Scooter?
The Ola S1 and S1 Pro come with a warranty of three years/40,000 km (whichever is earlier), and the battery comes with a warranty of three years/unlimited km.
How can I change modes on the scooter?
You can use the mode toggle button on the right handlebar when riding to switch between available riding modes.
1. The scooter will start in Normal mode by default.
2. Pressing the mode toggle button once activates Sports mode.
3. Pressing it twice activates Hyper mode (only S1 Pro).
4. Pressing it thrice takes it back to Normal mode.
For enabling Eco mode, you can long-press the mode toggle button from any drive mode. To come out of eco mode, short-press the mode toggle button.
How can I initiate Reverse Mode on the scooter?
You can use the Reverse Mode button on the left handlebar to switch to Reverse Mode:
1. The scooter moves to Park state when unlocked.
2. Change to Drive state by pressing one of the brakes and the Power button.
3. When the scooter is completely immobile, short-press the Reverse button on the left handlebar to move to Reverse Mode.
4. Turn the throttle in the forward direction to move in reverse.
5. Short-press the the reverse button when the scooter is completely immobile to exit reverse mode.
How can I shift my scooter from Parked state to Drive?
To move your Ola scooter from parked state to riding state:
1. Retract the parking stand
2. Turn on the motor by holding either the left or right brake and pressing the power button
3. Once the scooter enters ride mode, you will hear an Audio Alert - indicating the change in state. Your scooter is now ready to hit the road.
What are different handlebar controls on my scooter?
Left handlebar controls:
1. Reverse/Cruise Control.
2. Light controls for halo lamp, low beam, and high beam.
3. Left indicator.
4. Right indicator.
5. Horn.
Right handlebar controls:
1. Mode toggle.
2. Power button.
3. Single press for Volume Up/Accept Notifications and long press to switch to the next track.
4. Single press for Volume Down/Reject Notifications and long press to switch to the previous track.
5. Play/Pause button.
Can I select a route with Charging station?
Nearby charging stations are currently not integrated with Navigation. However, you can search for charging stations at malls, offices, hotels or other public places and navigate to them.
How do I know if I have sufficient charge to the selected destination
The battery range will always be displayed on the status bar
How to Initiate Navigation from the Scooter?
- Swipe left on the Dash to access Navigation flash
- Tap on the search button and enter your destination. Tap on 'Start' to begin 'Turn-by-turn' navigation.
- Alternatively, you can also initiate navigation to one of the recently navigated locations instead of searching for the destination.
Traffic Data not showing. How do I navigate?
Due to poor internet connectivity, you might not be able to see the traffic data. Take your Ola scooter to an internet positive area and wait for it to connect to the internet. If the problem persists, contact the Ola customer support. Customer support number : 080-68964071.
Turn-by-Turn Navigation is not working. How do I navigate?
If you're unable to use navigation, make sure you’re in an internet positive location. Take your Ola scooter to an internet positive area and wait for it to connect to the internet.
If it fails to navigate, perhaps you’re in a covered area like a basement or tunnel. Take your Ola scooter to the nearest open air location and wait for a couple of minutes.
If the problem persists, contact the Ola customer support. Customer support number : 080-68964071
Why is my speed being limited to 40 kmph?
Your speed can be limited to 40 kmph in two scenarios: 1. When the battery is below 15% and your scooter conserves its charge to giving you more range. 2. When a fault occurs and the scooter automatically decelerates to 40 kmph.
Can I use the scooter while an update is being downloaded?
Yes, the Ola scooter will be functional while downloading the update.
Can I use the scooter while an update is being installed?
No, you will not be able to ride the scooter when the update is being installed. We advise you to install the update at night or when the scooter will not be used.
What are the conditions to initiate an OTA update?
You can download an update anytime. However, to begin installing it, please ensure the following:
- Your Ola scooter should be sufficiently charged (more than 30%).
- Your Ola scooter should be parked.
Can I stop downloading an update while it is on?
There are no charges for repairs covered under the warranty.
Chargers for repairs not covered under the warranty will depend on the job. You will be informed of the estimated cost of repairs before commencement of work.
How to initiate an OTA update?
1. You will get a notification when a software update is available.
2. On your Ola scooter's dash, swipe left twice to access 'Settings'. Go to 'System update' and tap 'Download'.
3. Once the update is downloaded, click on 'Install now'.
What if I choose not to install updates?
Timely updates are required to improve the scooter's functions. We strongly recommend that you install updates to ensure smooth running of your vehicle.
What if the OTA update fails?
The scooter will make multiple attempts to install the update. However, if the update fails, the older version will remain. If the problem persists, contact Ola customer support on: 080-68964071
What is an OTA update?
An OTA (Over the Air) update is the process of updating various software units in the scooter remotely via a cloud-based push. This improves the scooter's functions and fixes issues remotely.
What is the average time required for an OTA update?
The time required to download and install an update depends on the size and type of the update and network connectivity strength
Will I be able to install an OTA update if the scooter's SIM card lacks connectivity?
Internet connectivity is required for downloading updates. Downloads will pause when internet is not available and will resume automatically once it is.
However, internet connectivity is not required for installing the update.
Will I get notified about OTA updates?
Yes, you will get a notification on your Ola scooter's dash when an update is available.
Can I change my scooter's passcode from the dash?
Yes, you can change your scooter's passcode by going to the passcode settings:
1. Swipe left on the dash to go to the flash card.
2. Select 'Settings'.
3. Go to 'Passcode settings' and change the passcode by entering your old passcode.
Till what battery level will I still be able to ride the scooter?
- Your scooter will gradually come to a halt as the battery drops to 3%. At this level, all drive modes are disabled and the scooter will switch to Park state. You will also see a message prompting you to charge your scooter to continue riding.
- In this state, the scooter's display will still be accessible, the scooter can locked/unlocked and the trunk can be accessed, all the way till 0%. The same actions can also be performed using the Ola Electric app. However you must plug in your scooter to charge immediately.
- We strongly advise that you maintain your scooter's charge above 10% for a safe riding experience.
What should I do if my battery goes to 0% and the scooter switches off while riding?
1. Bring your scooter to a halt and park it somewhere safe.
2. If your charger is in the trunk, access it by unlocking the trunk via the display or using the Ola Electric app.
3. Take the scooter to the nearest charging point and charge it immediately.
What if I am unable to turn on the scooter using the power button?
- Plug the scooter to charge immediately. The scooter must respond to this action and begin charging the battery. If this does not happen, please contact customer support.
- If your charger is inside your trunk, you should still be able to unlock the scooter and access the trunk using the Ola Electric app. If this does not happen, please contact customer support.
I plugged in my scooter to charge but I do not see any feedback/confirmation of the battery being charged. What do I do?
- Try turning your scooter on using the power button. If this does not work, please contact customer support.
- Try unlocking the scooter using the Ola Electric app. If this does not work, please contact customer support.
My scooter is taking approximately one minute to turn on when I press the power button. Is something wrong with it?
- This is perfectly normal and happens when your scooter's battery has dropped to 5% or less. However, you must plug in your scooter to charge immediately.
- We strongly advise that you maintain your scooter's charge above 10% for a safe riding experience.
Do you provide Roadside Assistance, seven days a week and all year long?
Yes, Ola Roadside Assistance is on call 24x7, for all 365 days (366 in a leap year), pan India.
How long will it take for assistance to arrive?
The service is activated immediately after the case is registered with us. Our executives will get in touch with you to know your exact location and share an ETA depending on your location and prevailing traffic conditions.
I am stranded on the road. How do I get help?
In the unfortunate event of a breakdown or an accident, please use the 'Call Vehicle Support' option in the profile section of your Ola Electric app to reach our support.
Is Roadside Assistance included in the price of my scooter? If yes, for how long?
No. It has to be purchased separately as an insurance add-on from Ola when purchasing the scooter. It is valid for one year from the date of purchase of the policy. You can avail our Roadside Assistance service on a pay-per-use basis even without the insurance add-on. The amount to be paid will be shared before the service.
What does Roadside Assistance cover?
Pick-up from the location of the breakdown and drop to the nearest Ola workshop will be provided as part of our Roadside Assistance.
How can I change the display theme on the dash?
1. Swipe left on the dash to go to the flash card.
2. Select 'Settings'.
3. Go to the display settings to pick your theme- light or dark.
For how long can I access my scooter at 0% battery level?
At 0%, your scooter disables internal functions to conserve battery. Your scooter will last for approximately seven days in this state. During this time, you can still unlock it using the power button and access your trunk. These functions can also be performed on your Ola Electric app. However please charge your scooter immediately to prevent a battery-dead situation. We strongly advise that you maintain your scooter's charge above 10% for a safe riding experience.
How can I control the dash's brightness?
1. Swipe left on the dash to go to the flash card.
2. Select 'Settings'.
3. Control the brightness from the control bar on the flash card.
How can I check the available riding range on the scooter?
The available range will always be displayed on the status bar on your dash. Please note that the displayed range is calculated according to the selected driving mode. The actual range might vary depending on riding style and prevailing riding conditions.
What are the different features I can access through the dash?
The different features you can access through the dash include:
1. Music and tripmeter can be accessed on the riding screen.
2. General settings, menu, navigation and music can be accessed by swiping left on the dash.
How do I know if my mobile is paired with the scooter?
Your phone is connected if the 'Bluetooth paired' icon is visible on your status bar.
How do I track the distance travelled on a trip?
The tripmeter on the dash tracks the total trip distance from the time the scooter is unlocked till it is locked again.
The tripmeter is always available on the dash to the right of the speedometer.
How many incorrect attempts are allowed when unlocking the scooter using the passcode?
A maximum of five incorrect attempts are allowed, after which you will have to wait for five minutes to try again.
This is repeated until you enter the right passcode. You will be notified on the Ola Electric app when your scooter gets locked due to five incorrect passcode attempts.
When will I get a low battery alert?
You will get an alert when the battery goes below 20% on the dash as well as with a notification chime.
Make sure you have turned on permissions for app push notifications so you always receive critical updates if your scooter is low on battery.
How can I use regenerative braking on the scooter?
Regenerative braking helps recharge the battery, thus increasing the range. This can be done in three ways: - Coast regen - Decreasing the throttle will automatically enable coasting regen. - Brake regen - Engaging the brakes will enable brake regen. - Forced regen - Decreasing the throttle all the way to the negative throttle region triggers forced regen. This has the highest regen capacity.
At what battery level can I use Sports/Hyper mode?
You can use Sports/Hyper modes when your battery is above 20%. Only Normal mode is available below 20%.
What is a reboot and how can I reboot my scooter from the dash?
A scooter reboot restarts all software components in the scooter.
- The scooter should be parked.
- Press and hold the Power button and Mode button together for 10 seconds to reboot the scooter.
I see my referral reward of Rs 1,000 in the Referral dashboard but have not received it in my Ola Money Wallet
Referral reward will be processed in your Ola Money wallet within 30 days from date of delivery of referee scooter, provided your Ola Money wallet is active (KYC is complete and ₹1 was added to wallet)
What is Ola Hyperservice?
Ola Hyperservice is our initiative to deliver the best service experience to Ola S1 owners, offering a wider network, AI-powered diagnostics & alerts and Quick Service. As part of the campaign, customers – who’s service case takes longer than one day to be resolved – will be provided with a backup Ola S1 scooter. Additionally, customers with Ola Care+ subscription will be offered Ola Cabs coupons which will be valid until their issue is resolved.
What changes are being made to the service network?
As part of the Hyperservice campaign, we are expanding our Service Network from 600 to 1000 Centres by December. This will make service even more accessible to our existing and future customers. In addition to Hyperservice, We will also train 1 lakh third party mechanics on EV 2W by December 2025 to push for EV penetration as well as accessibility of service anytime anywhere for consumers.
Ola Electric recently announced the launch of Network Partner Program, aimed at enhancing EV penetration in tier-2 and tier-3 cities.
How do I locate my nearest Ola Service Centre?
You can locate your nearest Ola Service Centre on this map. You will also find latest updates of the new Service Centres opening, directly on the Ola Community Forum.
What is AI Powered Remote Diagnostics? How will it help me?
Our AI powered chat support enables you to diagnose and troubleshoot any issues with your Ola S1. It also allows you to easily schedule a service visit at the service centre nearest to you. This will be rolling out soon for all S1 customers.
What is AI Powered Proactive Alerts ? How do I get access to these?
With our state-of-the-art AI models running on top of MoveOS, we will be able to solve your problem even before it becomes a problem. When the issues are identified, we proactively reach out to you for scheduling a service visit. This will be rolling out soon for all S1 customers.
Is there any change in Ola Care+ plan?
Ola Care+ subscribers will get Ola Cabs coupons in case of delay in service of more than 1 day. This will be rolled out soon.
What is Quick Service Guarantee?
We will provide a quick-service guarantee in select cities, in a phased manner. Customers – whose service case takes longer than one day – will be provided with a backup Ola S1 scooter, giving them a stress-free service experience. Additionally, customers with Ola Care+ subscription will get Ola cabs coupons. This will be rolled out soon.
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What is Ola S1 and S1 Pro on-road price in Chennai?
The on road price of Ola S1 and S1 Pro in Chennai is ₹110,929 and ₹151,048
Are helmet mandatory for Ola Scooters in Chennai?
The Tamilnadu Goverment has made it mandatory for both the rider and pillion in a two wheeler to wear helmets. You will get a helmet with your Ola Scooter purchase and can optionally purchase an extra one.
What is the FAME-II subsidy in Chennai?
The FAME-II or Phase 2 or Faster Adoption and Manufacturing of Electric Subsidy Scheme allows customers to get the Ola S1 for ₹44,770 and the Ola S1 Pro for ₹59,550 without any state subsidies in Chennai, Tamilnadu.
What is the Breakup of Ola S1 and Ola S1 Pro on road price in Chennai?
The on road price breakup in Chennai includes the base price including home charger, RTO charges, Insurance, additional helmet charges and handling charges. Please visit our booking page for more details.
What is the on road price of Ola S1 and S1 Pro in Bangalore?
The on road price of Ola S1 and S1 Pro is ₹111,938 and ₹152,057 in Bangalore
Are helmets mandatory for Ola scooters in Bangalore?
The Karnataka Goverment has made it mandatory for both the rider and pillion in a two wheeler to wear helmets. You will get a helmet with your Ola Scooter purchase and can optionally purchase an extra one
What is the FAME-II subsidy in Bangalore
FAME-II or Phase 2 of Faster Adoption and Manufacturing of Electric Subsidy Scheme is a subsidy available only in Bangalore, Karnataka that allows customers to get the Ola S1 for ₹44,770 and the Ola S1 Pro for ₹59,550.
What is the breakup of Ola S1 and Ola S1 Pro on road price in Bangalore?
The on road price breakup includes Ola Scooter price in Bangalore along with home charger, RTO charges, Insurance, additional helmet charges and handling charges. Please visit the booking page to know detailed price info.
What is the on road price of Ola S1 and S1 Pro in Hyderabad?
The on road price of Ola S1 and S1 Pro in Hyderabad is ₹111,223 and ₹151,342
Are helmets mandatory for Ola scooters in Hyderabad?
The Telangana Goverment has made it mandatory for both the rider and pillion in a two wheeler to wear helmets. You will get a helmet with your Ola Scooter purchase and can optionally purchase an extra one.
What is the FAME-II subsidy in Hyderabad
The FAME-II or Phase 2 or Faster Adoption and Manufacturing of Electric Subsidy Scheme allows customers to get the Ola S1 for ₹44,770 and the Ola S1 Pro for ₹59,550 without any state subsidies in Hyderabad, Telangana.
What is the breakup of Ola S1 and Ola S1 Pro on road price in Hyderabad?
The on road price breakup inlcudes the base price in Hyderabad along with home charger, RTO charges, Insurance, additional helmet charges and handling charges. Please visit the booking page for more details.
What is the on road price of Ola S1 and S1 Pro in Delhi?
The on road price of Ola S1 and S1 Pro in Delhi is ₹96,018 and ₹131,187
Are helmets mandatory for Ola Scooters in Delhi?
The Delhi Goverment has made it mandatory for both the rider and pillion in a two wheeler to wear helmets. You will get a helmet with your Ola Scooter purchase and can optionally purchase an extra one.
What is the FAME-II subsidy in Delhi?
The FAME-II or Phase 2 of Faster Adoption and Manufacturing of Electric Subsidy Scheme allows customers to purchase the Ola S1 for ₹44,770 and the Ola S1 Pro for ₹59,550 with an additional ₹14,990 and ₹10894 state subsidy in Delhi, respectively.
What is the breakup of Ola S1 and Ola S1 Pro on road price in Delhi?
The on road price breakup in Delhi includes the base price including home charger, RTO charges, Insurance, additional helmet charges and handling charges. Please visit our booking page for more details.
What is Ola S1 and S1 Pro on-road price in Pune?
The on road price of Ola S1 and S1 Pro in Pune is ₹111,488 and ₹141,607
Are helmet mandatory for Ola Scooters in Pune?
The Maharastra Goverment has made it mandatory for both the rider and pillion in a two wheeler to wear helmets. You will get a helmet with your Ola Scooter purchase and can optionally purchase an extra one.
What is the FAME-II subsidy in Pune?
The FAME-II or Phase 2 of Faster Adoption and Manufacturing of Electric Subsidy Scheme allows customers to purchase the Ola S1 for ₹44,770 and the Ola S1 Pro for ₹59,550 with an additional ₹10,000 state subsidy in Pune, respectively.
What is the Breakup of Ola S1 and Ola S1 Pro on road price in Pune?
The on road price breakup in Pune includes the base price including home charger, RTO charges, Insurance, additional helmet charges and handling charges. Please visit our booking page for more details.
What is Ola S1 and S1 Pro on-road price in Mumbai?
The on road price of Ola S1 and S1 Pro in Mumbai is ₹111,488 and ₹141,607
Are helmet mandatory for Ola Scooters in Mumbai?
The Maharastra Goverment has made it mandatory for both the rider and pillion in a two wheeler to wear helmets. You will get a helmet with your Ola Scooter purchase and can optionally purchase an extra one.
What is the FAME-II subsidy in Mumbai?
The FAME-II or Phase 2 or Faster Adoption and Manufacturing of Electric Subsidy Scheme allows customers to get the Ola S1 for ₹44,770 and the Ola S1 Pro for ₹59,550 without any state subsidies in Mumbai, Maharastra.
What is the Breakup of Ola S1 and Ola S1 Pro on road price in Mumbai?
The on road price breakup in Mumbai includes the base price including home charger, RTO charges, Insurance, additional helmet charges and handling charges. Please visit our booking page for more details.
What is the on road price ot Ola S1 and S1 Pro in Kolkata?
The on road price of Ola S1 and S1 Pro in Kolkata is ₹117,678 and ₹157,797
Are helmets mandatory for Ola Scooters in Kolkata?
The West Bengal Goverment has made it mandatory for both the rider and pillion in a two wheeler to wear helmets. You will get a helmet with your Ola Scooter purchase and can optionally purchase an extra one.
What is the FAME-II subsidy in Kolkata
The FAME-II or Phase 2 or Faster Adoption and Manufacturing of Electric Subsidy Scheme allows customers to get the Ola S1 for ₹44,770 and the Ola S1 Pro for ₹59,550 without any state subsidies in Kolkata, West Bengal.
What is the Breakup of Ola S1 and Ola S1 Pro on-road price in Kolkata?
The on road price breakup in Kolkata includes the base price including home charger, RTO charges, Insurance, additional helmet charges and handling charges. Please visit our booking page for more details.
What is Ola S1 and S1 Pro on-road price in Jaipur?
The on road price of Ola S1 and S1 Pro in Jaipur is ₹100,412 and ₹139,964
Are helmet mandatory for Ola Scooters in Jaipur?
The Rajasthan Goverment has made it mandatory for both the rider and pillion in a two wheeler to wear helmets. You will get a helmet with your Ola Scooter purchase and can optionally purchase an extra one.
What is the FAME-II subsidy in Jaipur?
The FAME-II or Phase 2 of Faster Adoption and Manufacturing of Electric Subsidy Scheme allows customers to purchase the Ola S1 for ₹44,770 and the Ola S1 Pro for ₹59,550 with an additional ₹10327 and ₹10894 state subsidy in Jaipur, respectively.
What is the Breakup of Ola S1 and Ola S1 Pro on road price in Jaipur?
The on road price breakup in Jaipur includes the base price including home charger, RTO charges, Insurance, additional helmet charges and handling charges. Please visit our booking page for more details.
What is Ola S1 and S1 Pro on-road price in Lucknow?
The on road price of Ola S1 and S1 Pro in Lucknow is ₹124,558 and ₹167,462
Are helmet mandatory for Ola Scooters in Lucknow?
The UP Goverment has made it mandatory for both the rider and pillion in a two wheeler to wear helmets. You will get a helmet with your Ola Scooter purchase and can optionally purchase an extra one.
What is the FAME-II subsidy in Lucknow?
The FAME-II or Phase 2 or Faster Adoption and Manufacturing of Electric Subsidy Scheme allows customers to get the Ola S1 for ₹44,770 and the Ola S1 Pro for ₹59,550 without any state subsidies in Lucknow, Uttar Pradesh.
What is the Breakup of Ola S1 and Ola S1 Pro on road price in Lucknow?
The on road price breakup in Lucknow includes the base price including home charger, RTO charges, Insurance, additional helmet charges and handling charges. Please visit our booking page for more details.
What is Ola S1 and S1 Pro on-road price in Kerala?
The on road price of Ola S1 and S1 Pro in Bangalore is ₹116,185 and ₹157,482
Are helmet mandatory for Ola Scooters in Kerala?
The Kerala Goverment has made it mandatory for both the rider and pillion in a two wheeler to wear helmets. You will get a helmet with your Ola Scooter purchase and can optionally purchase an extra one.
What is the FAME-II subsidy in Kerala
The FAME-II or Phase 2 or Faster Adoption and Manufacturing of Electric Subsidy Scheme allows customers to get the Ola S1 for ₹44,770 and the Ola S1 Pro for ₹59,550 without any state subsidies in Kerala and major cities like Kochi, Thrissur, Calicut, Trivandrum, Palakad etc.
What is the Breakup of Ola S1 and Ola S1 Pro on road price in Kerala?
The on road price breakup in Kerala includes the base price including home charger, RTO charges, Insurance, additional helmet charges and handling charges. Please visit our booking page for more details.
Are test rides available for the S1?
Home test rides for the Ola Scooter are live across India! These include Ahmedabad, Bangalore, Bhopal, Bhubaneswar, Chennai, Coimbatore, Cuttack, Delhi, Hyderabad, Indore, Jaipur, Kochi, Kolkata, Mumbai, Nagpur, Panaji, Pune, Vijayawada, Vizag, and Lucknow. We will soon be scaling up test rides all across India.
What is MoveOS?
MoveOS is the operating system that runs the Ola S1 and the S1 Pro. It handles all the scooter’s features, driving modes and performance. In Move OS3 which we will be launching soon, you can expect new features such as Hill Hold, Moods & Sounds, Proximity Lock/Unlock, Party Mode, Multiple Profiles, Digital Key sharing, Calling and a lot more.
What are my financing options for the S1?
You can avail attractive EMI options for the purchase of your Ola Scooter on the payments page. Our current financing partners are IDFC, AXIS, ICICI, Kotak, and HDFC bank. We have made the financing easier for you with multiple payment options like credit card EMI, loans. You avail loan from the 5 finance partners we have tied up with or any offline banking or financial institution of your choice or even cash. With EMI starting at 2,899 and loan processing fee waiver it couldn’t be a better time to buy it
How can I find the nearest Ola Hypercharger ?
You can find the Hypercharger nearest to you through the scooter dashboard or Ola Electric app. Use the navigation feature in your scooter to reach the location.
Is the Ola Hypercharger enabled for both MoveOS 2 and Move OS 3 ?
The Ola Hypercharger is enabled for Ola scooters with MoveOS 3 update only.
What are the steps to use the Ola Hypercharger ?
Once at the Hypercharger , plug the available charger out from the Hypercharger station and plug it into the scooter charging port. The charger gets latched into the scooter charging port while charging and the scooter dashboard will change to the ‘Hypercharging’ screen. Time to reach 70% charge will be displayed.
When you want to unplug the charger, tap the ‘Stop Charging’ button on the scooter dashboard and wait for the ‘Unplug the charger now’ message to appear on the screen.
Here’s a video to get you familiar with the steps of Hypercharging.
What do I do in case I need assistance at an Ola Hypercharger?
Please reach out to customer support in case you need assistance. The contact information can be found on the scooter dashboard or the Ola Electric App.
What should I do if there are faults in my vehicle?
You can visit the nearest Ola service workshop to get your issues addressed. Alternatively, you can call our customer support team and request for a doorstep service at a premium.
How can I book a service?
You can visit the nearest Ola Service workshhop to get your issues addressed. Alternatively, you can call our customer support team or book a service through the Companion app.
Post delivery, how do I set up the scooter before my first ride?
Scooter set up happens on the app where you can select the different unlocking methods for the scooter. Once the scooter is delivered, you can unlock the scooter to start using its features. The FTUX will take users through the set of features present in the scooter.
You can pair your smart phone to the HMI by enabling bluetooth pairing from HMI settings.
What happens during a routine service?
We will do a general inspection of your scooter during the service. The checklist will include critical functional areas of the scooter including connections and fitments which can be electrical, or electro-mechanical in nature. We will also address any additional issues faced by you as well.
Is there a waiting period to avail services under Ola Care / Care+ subscription?
Customers who have purchased Ola Care/Care+ plans after their scooter delivery will have a 7 day waiting period for availing roadside towing and breakdown associated services under their chosen plan. This does not apply to customers who are purchasing the Ola Care/Ola Care+ plan along with their new scooter.
How do I claim the benefits covered in my subscription?
The process to avail benefits covered under your Ola Care/Care+ subscription is simple.
Step 1: Register a service request through the Ola Electric app or our service helpline (08033113311). While registering the request, mention your plan name and the service you would like to avail.
Step 2: Our service team will verify your subscription and modify the billing based on its coverage. You may be asked to provide the subscription certificate for verification.
Note: Ensure that your plan has not expired since this will result in appropriate charges for the services availed.
What are the exclusions under the Ola Care / Care+ subscription?
The Ola Care/Care+ subscription excludes coverage for all issues/damages in the scooter caused due to deliberate damage, negligence, usage against the recommendation of the Owner’s Manual, natural calamities, service/repair outside the Ola network, criminal activities, illegal activities and accidents. In case of accidents, only assistance related to towing, puncture, medical, custody, hotel & taxi will be provided, as per your plan. Towing assistance will not cover charge run-out cases due to customer negligence For complete information on coverage, please read our Terms and Conditions.
What are the consumables covered under the subscription?
The consumables which will be replaced for free under the subscription, if applicable, are Brake Fluid, Front Brake Pad Set, Rear Brake Pad Set, Front Wheel Bearing Assembly, Rear Wheel Bearing Assembly, Structure Arm Rear shock bushing, Swingarm bearing and seal, Steering Bearing Set and Drive belt.
Note - Consumables are replaced on a need basis only. The decision that a particular consumable needs replacement lies with Ola service representative. This excludes service/repair cases covered under Insurance, any deliberate damage and any damage due to natural calamities. This service is not a replacement for insurance and the final decision on repair cost lies with Ola.
Are test rides available for the S1 Pro?
Home test rides for the Ola Scooter are live across India! These include Ahmedabad, Bangalore, Bhopal, Bhubaneswar, Chennai, Coimbatore, Cuttack, Delhi, Hyderabad, Indore, Jaipur, Kochi, Kolkata, Mumbai, Nagpur, Panaji, Pune, Vijayawada, Vizag, and Lucknow. We will soon be scaling up test rides all across India.
What is MoveOS?
MoveOS is the operating system that runs the Ola S1 and the S1 Pro. It handles all the scooter’s features, driving modes and performance. In Move OS3 which we will be launching soon, you can expect new features such as Hill Hold, Moods & Sounds, Proximity Lock/Unlock, Party Mode, Multiple Profiles, Digital Key sharing, Calling and a lot more.
What are my financing options for the S1 Pro?
You can avail attractive EMI options for the purchase of your Ola Scooter on the payments page. Our current financing partners are IDFC, AXIS, ICICI, Kotak, and HDFC bank. We have made the financing easier for you with multiple payment options like credit card EMI, loans. You avail loan from the 5 finance partners we have tied up with or any offline banking or financial institution of your choice or even cash. With EMI starting at 3,099 and loan processing fee waiver it couldn’t be a better time to buy it
Does the Ola battery need to be replaced after a certain period of time? How much would it cost to buy then?
The Ola Scooter's battery is covered by a 3-year warranty. If there are any manufacturing defects in your battery during this period, it will be taken care of by us free of charge. With the rise of the EV industry the battery technology will continue to evolve which will have an impact on the cost that will go down considerably from what it would be priced at today.
Additionally, we are offering an optional extended warranty for 2 years (both comprehensive and battery alone) to extend your quality assurance.
What are the details of the Ola battery?
The Ola Scooter comes with a state-of-art lithium-ion battery designed to enhance performance and battery life. The battery packs have an IP67 rating and use high energy density Li-ion cells, which aid in performance and long range. The advanced Battery Management System (BMS) helps in battery monitoring, data management, power distribution and energy management, giving the battery a longer life. The battery pack in the S1 Pro and the S1 have a rated power of 3.97 kWh and 2.98 kWh respectively.
What is the warranty period of the Ola Scooter?
The Ola scooter comes with a warranty of 3 years/40,000 km (whichever is earlier), and the battery comes with a warranty of 3 years/unlimited km. We are also offering an extended warranty on your scooter and battery for up to 2 years*. For more details, you can refer to the extended warranty pricing in our app or website.
*Milleage capping details will be provided under the Extended Warranty section
Are the batteries of the Ola Scooter fixed or removable?
The batteries in the Ola scooter are fixed to offer you the best-in-class energy density. This ensures you get the highest range, the maximum bootspace, and gold-standard safety!
Please note that removal of the battery by anyone other than an authorized Ola personnel will make the warranty null and void. Please reach out to our support team if you need any help.
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When will I receive the certificate of subscription?
If your scooter has already been delivered, you will receive the certificate via email within a few hours of completing the payment. This will be sent to the email address registered with Ola.
If your scooter is yet to be delivered, you will receive the certificate via email on the delivery date
Is it okay to charge my Ola Scooter when it's raining ?
Ola Hyperchargers are designed with IP protection class IP54 which means you can charge your scooter without any worries even under rain!
Can I partner with Ola to open a charging station?
Sure! Please reach out to us on hypercharger@olaelectric.com and we'll get in touch with you.
What is the scheduled maintenance plan for my scooter?
There is no scheduled maintenance of the Ola scooter as we believe in preventive maintenance using advanced technology over scheduled maintenance. We monitor your scooter remotely, provide you with preventive nudges to maintain it in top shape and if needed, contact you in case we find that your scooter needs servicing.
Is there a waiting period to avail services under Ola Care / Care+ subscription?
Customers who have purchased Ola Care/Care+ plans after their scooter delivery will have a 7 day waiting period for availing roadside towing and breakdown associated services under their chosen plan. This does not apply to customers who are purchasing the Ola Care/Ola Care+ plan along with their new scooter.
How do I claim the benefits covered in my subscription?
The process to avail benefits covered under your Ola Care/Care+ subscription is simple.
Step 1: Register a service request through the Ola Electric app or our service helpline (08033113311). While registering the request, mention your plan name and the service you would like to avail.
Step 2: Our service team will verify your subscription and modify the billing based on its coverage. You may be asked to provide the subscription certificate for verification.
Note: Ensure that your plan has not expired since this will result in appropriate charges for the services availed.
What are the exclusions under the Ola Care / Care+ subscription?
The Ola Care/Care+ subscription excludes coverage for all issues/damages in the scooter caused due to deliberate damage, negligence, usage against the recommendation of the Owner’s Manual, natural calamities, service/repair outside the Ola network, criminal activities, illegal activities and accidents.
In case of accidents, only assistance related to towing, puncture, medical, custody, hotel & taxi will be provided, as per your plan.
Towing assistance will not cover charge run-out cases due to customer negligence
For complete information on coverage, please read our Terms & Conditions Here
What are the consumables covered under the subscription?
The consumables which will be replaced for free under the subscription, if applicable, are Brake Fluid, Front Brake Pad Set, Rear Brake Pad Set, Front Wheel Bearing Assembly, Rear Wheel Bearing Assembly, Structure Arm Rear shock bushing, Swingarm bearing and seal, Steering Bearing Set and Drive belt.
Note - Consumables are replaced on a need basis only. The decision that a particular consumable needs replacement lies with the Ola service representative. This excludes service/repair cases covered under Insurance, any deliberate damage and any damage due to natural calamities. This service is not a replacement for insurance and the final decision on repair cost lies with Ola.
What is the validity of the Ola Care/Ola Care+ subscription?
The Ola Care and Ola Care+ subscriptions are valid for one year from the purchase date or delivery date of the scooter, whichever is later.
Can I charge any other electric scooter or 4-wheeler at the Ola Hypercharger?
Ola hyperchargers are designed for charging Ola Electric scooters only.
What is the dedicated helpline number to avail theft assistance?
Theft Assistance will be available between 8am-8pm under the helpline number 08033113311
How do I avail the free taxi service that is offered in my Ola Care+ subscription?
Once your scooter breakdown case is registered and verified, our local support provider will get in touch with you. In the event of towing, customers can communicate to the service provider that they will require a taxi service for their onward journey. Upon receiving the request, if applicable, the service provider will arrange for a taxi through their own network of fulfillment partners. This service will be free for the customer within the specified limit (₹1,000). Any amount excess of the limit will be borne by the customer. The amount, if any, will be communicated to the customer by the service provider.
How do I avail the free hotel stay service that is offered in my Ola Care+ subscription?
Once your breakdown is registered and verified, our local support provider will get in touch with you. In the event of towing outside municipal city limits (greater than 25 km), customers can communicate to the service provider that they will require hotel accommodation. Upon receiving the request, if applicable, the service provider will arrange for a hotel after consulting with the customer through their own network of fulfilment partners. This service will be free for the customer within the specified limit (₹ 2,000 for 1 night). Any amount excess of the limit needs to be borne by the customer. The amount, if any, will be communicated to the customer by the service provider.
Can I upgrade from Ola Care to Ola Care + within the period of validity of my subscription ?
No, once purchased, you cannot upgrade your plan from Ola Care to Ola Care+ within the period of validity
Is the Ola Care/Care+ subscription package transferable?
The Ola Care/Care+ subscription is non-transferable on change of ownership of the scooter.
How do I cancel my subscription to Ola Care/Care+?
If you cancel your scooter booking, your subscription will also be canceled and a refund will be issued. If you purchase your subscription after scooter delivery, cancellation is not possible.
It is non-transferable too; even on change of ownership of the scooter.
Can I avail home service if I am not a subscriber of Ola Care/ Care+ ?
We now have 400+ centers in our service network, where you can bring your scooter and get it serviced for no convenience charge.
Home service is available only to Ola Care + customers.
I purchased my scooter in December 2022 . Will I get free service for a year ?
As promised all customers who have purchased their scooter in December 2022 will be provided free Ola Care+ subscription for 1 year.
How do I install the home charger?
You can opt in for home charger installation by paying Rs. 2,359 while making the balance payment for your scooter. Our service champion will come to your house to install the home charger.
What documents do I need to carry for the test ride?
Please remember to carry your driving license along, since it is a mandatory requirement while taking a test ride
Do I have to pay to take a test ride?
No you don't have to pay to take a test ride. We want all our customers to experience the Ola scooter and be absolutely sure of their purchase.
Are test rides available for the Ola Scooter?
Home test rides for the Ola Scooter are live across India! These include Ahmedabad, Bangalore, Bhopal, Chennai, Coimbatore, Delhi, Hyderabad, Indore, Jaipur, Kochi, Kolkata, Mumbai, Nagpur, Panaji, Pune, Vijayawada & Lucknow. We will soon be scaling up test rides all across India.
Where and How can I get a test ride?
You can book your home test ride via the Ola App or on the Ola Electric website.
1. On the Ola App, click on the Electric tab in the home page. On the website, you can select the Free Test Ride option.
2. Enter the location for the test ride
3. Select a date and time slot from those available
4. Accept the terms and conditions to proceed with confirmation
5. An Ola brand champion will then reach out to you and help with the test ride at home on the slot that you have chosen
How will I come to know when test rides are active for me in my city?
Customers will receive an intimation for the test ride, along with the location and appointment details via SMS and email
If the delivery address of the scooter is different from the address mentioned in Aadhar, what additional address proofs are required for registration?
The address proof requirement for your scooter registration varies based on the state where the scooter is getting registered. Refer to the state-wise list of documents which are valid as address proof here. The same will also be prompted at the time of uploading the requisite documents after paying successfully.
Can I get an Early/Priority delivery?
We are trying our best to get the scooters out to you as fast as we can. Unfortunately, we won’t be able to expedite your dispatch, but we assure you this will be worth the wait!
When will my scooter be delivered?
The dispatch window can be viewed on the Ola app- login to your app, click on the Ola scooter card and go to the order details page to view the dispatch window and invoice for each order.
Once dispatched from the Future factory, scooter delivery can take up to 3 weeks depending on the time needed for the RTO registration process and the final location of delivery.
I am unable to see the feedcard and book a test ride through the Ola App, what should I do?
Home test rides are now live in select cities and locations. You will receive a notification from us once we are available in your location. You can then go ahead and book your test ride through the Ola App and experience the revolution!
What documents are needed to be submitted for the registration of my ola scooter?
At the time of making the balance payment, you will need to upload a scanned image of your Aadhaar card along with your Aadhaar number, as proof of identity. The name on the Aadhar card is the name in which the scooter will be registered and FAME subsidy can be claimed. You will also need to upload a scanned copy of your PAN card. Additional address proof may be required, depending on the state regulations.
At the time of registration, your registration partner will inform you incase of any variation in document requirements by your local RTO and guide you through the entire process.
How can I find the nearest hypercharger ?
You can find the hypercharger nearest to you through the scooter dashboard or Ola Electric app. Use the navigation feature in your scooter to reach the location. You can soon locate Ola Hyperchargers on Google Maps as well.
Is the hypercharger enabled for both MoveOS 2 and Move OS 3 ?
The hypercharger is enabled for Ola scooters with MoveOS 3 update only.
What are the steps to use the hypercharger ?
Once at the hypercharger , take the available charger out from the hypercharger station and plug it into the scooter charging port. The charger gets latched into the scooter charging port while charging and the scooter dashboard will change to the ‘Hypercharging’ screen.
Time to reach 70% charge will be displayed. When you want to unplug the charger, press the ‘Stop Charging’ button on the scooter dashboard and wait for the ‘Unplug the charger now’ message to appear on the screen.
How much time will the scooter take to charge at the Hypercharger?
Once at the hypercharger , take the available charger out from the hypercharger station and plug it into the scooter charging port. The charger gets latched into the scooter charging port while charging and the scooter dashboard will change to the ‘Hypercharging’ screen. Time to reach 70% charge will be displayed.
When you want to unplug the charger, press the ‘Stop Charging’ button on the scooter dashboard and wait for the ‘Unplug the charger now’ message to appear on the screen.
How much time will the scooter take to charge at the Hypercharger?
It is super fast . You can get up to 50 km range in 15 minutes* of charging at an Ola Hypercharger.
*Time taken to charge and range depends on scooter temperature, ambient temperature, age of scooter and other factors
What do I do in case I need assistance at a hypercharging station?
Please reach out to customer support in case you need assistance. The contact information can be found on the scooter dashboard or the Ola Electric App.
Do I have to pay to use the Ola Hypercharger?
The Hyperchargers are absolutely free to use for Ola scooter customers for a limited period
What happens when my battery is replaced under warranty?
Warranty policy will continue to be in-force, per the original validity conditions (3 years or 50,000 kms in the Base battery warranty period from the date of delivery or as per top-up warranty period, i.e., (5 year, 60000 km) or (8 year, 80000 km) or (8 Year, 100000 km) or (8 year 125,000 km) if purchased by the customer.
How can I access my warranty policy document?
Additional battery warranty certificate is an additional document that will be emailed to you on your purchase of the vehicle. Standard warranty is available in the owner’s manual.
What is the coverage period of the base warranty?
The vehicle warranty provides coverage for 3 years or 40,000 kilometers (additional 10,000 kilometers for the battery), whichever is earlier. This warranty helps protect customers from unnecessary costs associated with battery or parts replacement, offering three years of peace of mind regarding the battery and its related components, while also reducing the overall cost of ownership.
What is covered in the base warranty?
The vehicle warranty covers the battery and vehicle components for 3 years or 40,000 kms (additional 10,000 kms for battery), whichever is earlier. Please refer to your standard warranty manual set out in the owner’s manual for more details. As part of the base battery warranty, batteries will be replaced for any manufacturing/design defects caused faults or if battery health degrades during the warranty period. Base warranty period is defined as the coverage till 3-yrs or 50,000 kms (whichever is earlier). All retail customers getting delivery of their S1 or booking their S1 starting 14th Nov’2024 will be eligible for this warranty. All models delivered before 14th Feb 2024 will continue to have old warranty terms.
What does the base warranty cover?
The company will provide replacement/repair of the battery and associated parts relating to the battery only that are damaged due to manufacturing defects or workmanship, free of cost including the labor charges till such time the offer lasts. The defective parts will be the company's property.
Is the base warranty transferable?
Is the base warranty transferable? Yes. In case of the sale of a vehicle to another person, the Base Warranty will be transferred to the new owner.
How can I claim the base warranty?
In case of a defect in the battery and associated parts of the battery, bring the scooter to an OLA authorized service center along with the certificate of warranty emailed to you. If the defective part is covered under the warranty, the center will automatically repair/replace the battery free of charge
What is not covered under the base warranty plan?
Scooter's non-battery parts come with standard warranty of 3 years or 40,000 kms (whichever earlier). Any natural wear and tear, physical damage, consumables, parts and conditions excluded in manufacturer warranty, customer negligence related damage, modifications/alterations, deletion/defacement/alternation of VIN (Vehicle Identification Number) and BIN (Battery Identification Number), theft, vehicle abuse, accident, flooding, fire, etc. Negligence to charge battery, leading to damage to battery is NOT covered under the warranty plan. The above list is not exhaustive, it is only illustrative. Please refer to the plan Terms and Conditions and the owner’s manual for exclusions of the relevant warranty
Who is eligible to buy top-up warranty (5 year, 60000 kms)?
In the case of top-up warranty, the warranty period is defined as coverage till 5 years or 60,000 km (whichever is earlier). S1 Pro, S1 Air, S1 X+ (3KWh), S1 X (3KWh, 4KWh) are eligible to purchase the top-up warranty within 12 months from the date of delivery of the scooter. This is applicable only on the aforementioned scooters delivered on or after 14 Nov 2024. S1 X (2KWh) is NOT eligible for this policy.
Who is eligible to buy top-up warranty (8 year, 80000 kms)?
In the case of top-up warranty, the warranty period is defined as coverage till 8 years or 80,000 km (whichever is earlier). S1 Pro, S1 Air, S1 X+ (3KWh), S1 X (3KWh, 4KWh) are eligible to purchase the top-up warranty within 12 months from the date of delivery of the scooter. This is applicable only on the aforementioned scooters delivered on or after 14 Nov 2024. S1 X (2KWh) is NOT eligible for this policy.
Who is eligible to buy top-up warranty (8 year, 100000 km)?
In the case of top-up warranty, the warranty period is defined as coverage till 8 years or 100,000 km (whichever is earlier). S1 Pro, S1 Air, S1 X+ (3KWh), S1 X (3KWh, 4KWh) are eligible to purchase the top-up warranty within 12 months from the date of delivery of the scooter. This is applicable only on the aforementioned scooters delivered on or after 14 Nov 2024. S1 X (2KWh) is NOT eligible for this policy.
Who is eligible to buy top-up warranty (8 year, 125000 km)?
In the case of top-up warranty, the warranty period is defined as coverage till 8 years or 125,000 km (whichever is earlier). S1 Pro, S1 Air, S1 X+ (3KWh), S1 X (3KWh, 4KWh) are eligible to purchase the top-up warranty within 12 months from the date of delivery of the scooter. This is applicable only on the aforementioned scooters delivered on or after 14 Nov 2024. S1 X (2KWh) is NOT eligible for this policy.
What is covered in the top-up warranty (5 year, 60000 km; 8 year, 80000 km; 8 Year, 100,000 km or 8 year 125,000 km)?
The company will provide replacement/repair of the battery and associated parts of the battery only that are damaged due to manufacturing defects or workmanship, free of cost including the labor charges till the time the offer lasts. The defective parts will be the company's property. This also ensures that the battery is replaced in case the health of the battery falls below 70%.
Are the top-up warranties transferable?
Yes. In case of sale of the vehicle to another person, both the top-up warranties will be transferred to the new owner.