Charger Refund related

I want to know the criteria for a refund

OLA S1 Pro customers who have their vehicle invoice date on or before 30th March 2023 are eligible for a refund.

I want to know my invoice date

Check your vehicle invoice for your invoice date. Or you can open the OLA app and head to Your Orders → OLA S1 Pro Order → View Invoice → Vehicle Invoice

I have submitted my bank details in the OLA App. How long will it take for the refund to be processed?

Once we have verified your bank details, it will take a few weeks for the refund to reflect in your account.

I want to know the process of getting the refund

Customers who are eligible for a refund will be notified and asked to submit their bank details via the OLA App. Once these details are verified, it will take a few weeks for the refund to reflect in their account.

Why is S1 not eligible for charger refund?

We have agreed with the Government to refund the charger amount to only our S1 Pro customers. S1 customers are not eligible for the charger refund.

Where can I check whether the refund is processed successfully?

To check the status of your refund, open the OLA app and go to Your Orders → OLA S1 Pro order → Claim your charger refund.

There is a delay in receiving my charger refund. What should I do?

You may contact us through email with your details.
Contact details: support@olaelectric.com
Escalation Matrix:
L1: kishor.kshirasagar@olaelectric.com
L2: kolishetty.h@olaelectric.com