Support Warranty

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8 Year Battery Warranty

What happens when my battery is replaced under warranty?

Warranty policy will continue to be in-force, per the original validity conditions (3 years or 50,000 kms in the Base battery warranty period from the date of delivery or as per top-up warranty period, i.e., (5 year, 60000 km) or (8 year, 80000 km) or (8 Year, 100000 km) or (8 year 125,000 km) if purchased by the customer.

How can I access my warranty policy document?

Additional battery warranty certificate is an additional document that will be emailed to you on your purchase of the vehicle. Standard warranty is available in the owner’s manual.

What is the coverage period of the base warranty?

The vehicle warranty provides coverage for 3 years or 40,000 kilometers (additional 10,000 kilometers for the battery), whichever is earlier. This warranty helps protect customers from unnecessary costs associated with battery or parts replacement, offering three years of peace of mind regarding the battery and its related components, while also reducing the overall cost of ownership.

What is covered in the base warranty?

The vehicle warranty covers the battery and vehicle components for 3 years or 40,000 kms (additional 10,000 kms for battery), whichever is earlier. Please refer to your standard warranty manual set out in the owner’s manual for more details. As part of the base battery warranty, batteries will be replaced for any manufacturing/design defects caused faults or if battery health degrades during the warranty period. Base warranty period is defined as the coverage till 3-yrs or 50,000 kms (whichever is earlier). All retail customers getting delivery of their S1 or booking their S1 starting 14th Nov’2024 will be eligible for this warranty. All models delivered before 14th Feb 2024 will continue to have old warranty terms.

What does the base warranty cover?

The company will provide replacement/repair of the battery and associated parts relating to the battery only that are damaged due to manufacturing defects or workmanship, free of cost including the labor charges till such time the offer lasts. The defective parts will be the company's property.

Is the base warranty transferable?

Is the base warranty transferable? Yes. In case of the sale of a vehicle to another person, the Base Warranty will be transferred to the new owner.

How can I claim the base warranty?

In case of a defect in the battery and associated parts of the battery, bring the scooter to an OLA authorized service center along with the certificate of warranty emailed to you. If the defective part is covered under the warranty, the center will automatically repair/replace the battery free of charge

What is not covered under the base warranty plan?

Scooter's non-battery parts come with standard warranty of 3 years or 40,000 kms (whichever earlier). Any natural wear and tear, physical damage, consumables, parts and conditions excluded in manufacturer warranty, customer negligence related damage, modifications/alterations, deletion/defacement/alternation of VIN (Vehicle Identification Number) and BIN (Battery Identification Number), theft, vehicle abuse, accident, flooding, fire, etc. Negligence to charge battery, leading to damage to battery is NOT covered under the warranty plan. The above list is not exhaustive, it is only illustrative. Please refer to the plan Terms and Conditions and the owner’s manual for exclusions of the relevant warranty

Who is eligible to buy top-up warranty (5 year, 60000 kms)?

In the case of top-up warranty, the warranty period is defined as coverage till 5 years or 60,000 km (whichever is earlier). S1 Pro, S1 Air, S1 X+ (3KWh), S1 X (3KWh, 4KWh) are eligible to purchase the top-up warranty within 12 months from the date of delivery of the scooter. This is applicable only on the aforementioned scooters delivered on or after 14 Nov 2024. S1 X (2KWh) is NOT eligible for this policy.

Who is eligible to buy top-up warranty (8 year, 80000 kms)?

In the case of top-up warranty, the warranty period is defined as coverage till 8 years or 80,000 km (whichever is earlier). S1 Pro, S1 Air, S1 X+ (3KWh), S1 X (3KWh, 4KWh) are eligible to purchase the top-up warranty within 12 months from the date of delivery of the scooter. This is applicable only on the aforementioned scooters delivered on or after 14 Nov 2024. S1 X (2KWh) is NOT eligible for this policy.

Who is eligible to buy top-up warranty (8 year, 100000 km)?

In the case of top-up warranty, the warranty period is defined as coverage till 8 years or 100,000 km (whichever is earlier). S1 Pro, S1 Air, S1 X+ (3KWh), S1 X (3KWh, 4KWh) are eligible to purchase the top-up warranty within 12 months from the date of delivery of the scooter. This is applicable only on the aforementioned scooters delivered on or after 14 Nov 2024. S1 X (2KWh) is NOT eligible for this policy.

Who is eligible to buy top-up warranty (8 year, 125000 km)?

In the case of top-up warranty, the warranty period is defined as coverage till 8 years or 125,000 km (whichever is earlier). S1 Pro, S1 Air, S1 X+ (3KWh), S1 X (3KWh, 4KWh) are eligible to purchase the top-up warranty within 12 months from the date of delivery of the scooter. This is applicable only on the aforementioned scooters delivered on or after 14 Nov 2024. S1 X (2KWh) is NOT eligible for this policy.

What is covered in the top-up warranty (5 year, 60000 km; 8 year, 80000 km; 8 Year, 100,000 km or 8 year 125,000 km)?

The company will provide replacement/repair of the battery and associated parts of the battery only that are damaged due to manufacturing defects or workmanship, free of cost including the labor charges till the time the offer lasts. The defective parts will be the company's property. This also ensures that the battery is replaced in case the health of the battery falls below 70%.

Are the top-up warranties transferable?

Yes. In case of sale of the vehicle to another person, both the top-up warranties will be transferred to the new owner.